Device Frequently Asked Questions

• I have a UConn Health owned device, what do I need to do?

  If your device has Intune installed and is operational, then your device is considered to be in compliance.

• How do I go about registering my personal Apple device?

  Download the applicable documentation from the instructional documents listed above on this page, then browse to https://portal.manage.microsoft.com using your device to begin the process. Follow the documentation and on-screen instructions.

• Where can I go for more information?

  The UConn Health Telecommunications Department is here to help. You can contact Mike Petruzzi, the Infrastructure Architect for Mobility by phone at extension 2417 or by email at mipetruzzi@uchc.edu for further assistance.

• What are my options if I have a Blackberry device?

  Blackberry devices are currently not supported.

• What are my options if I have a Windows device?

  Windows devices are currently not supported.

• Can I have personal mail and UConn Health email on the same phone?

  Yes. If your device is new, you can set up your personal email after loading MobileIron. If you have an existing device with your personal email present, your personal email will not be affected.

• What kind of control will I have over my phone and my personal data?

  You will have the same control that you have always had. Additional management features for your device can be obtained by going to https://portal.manage.microsoft.com. Log in using your standard UConn Health network credentials. Additional features include locating your device, remotely unlocking your device and wiping your device.

• What kind of access to my personal data will the enterprise have?

  UConn Health will not have access to any of your personal data. UConn Health will have the ability to locate your lost or stolen device, unlock it and wipe the corporate data with your consent. This level of access will only be used in the case that the device has been reported lost or stolen.

• What will happen if I accidentally remove the MobileIron application from my device?

  Your device will no longer have access to UConn Health email and will appear as non-compliant in the Intune console. Downloading the Intune client from the App Store and re-registering will solve the problem.

• Do I have to register all of my personal devices to access my UConn Health mail?

  Only the devices that you intend to use for access to email and related information via the UConn Health email system.

• How do I switch from an unknown Apple ID to my Apple ID on my Apple device?

  You can switch between Apple ID’s by going into the general settings, Store or iTunes and App Stores, Apple ID and select the Sign Out dialogue box. Sign in with the Apple ID and password of your choice.

• What should I do if my personal device is lost or stolen and I am not participating in the BYOD program?

  All personal devices that are lost or stolen should be reported to Public Safety by calling 860-679-2511 and then to your cellular or retail provider.

• What should I do if my personal device is lost or stolen and I am participating in the BYOD program?

  All personal devices which are lost or stolen should be reported to Public Safety immediately by calling 860-679-2511, and then to your cellular or retail provider. In addition, log into the BYOD Portal (byod.uchc.edu/manage) to initiate a remote lock of the device or a remote wipe. In addition, please contact the Service Desk at extension 4400 and request a support ticket for Mobility to initiate compliance remediation steps and to access device information needed for the police report.

• Am I eligible for Help Desk support for a personal mobile device?

  Limited support during the registration process of your device to the BYOD portal will be available. The IT Department will not offer ongoing support for personally owned devices.

• Am I in compliance if I already have a UConn Health Exchange email account on my device?

  Your device must be configured to use Intune to access UConn Health email via a mobile device. Any mobile device that does not have Intune installed will be blocked from the server.

• Why do I continue to be prompted for my Wi-Fi Password?

  There may be a problem with your Wi-Fi profile. The UConn Health Telecommunications Department is here to help. You can put in a Mobility ticket through the Service Desk at extension 4400.

• What should I do if I am replacing a personally owned phone that has an existing Intune registration?

  You can manage your device registration by going to https://portal.manage.microsoft.com. Always delete your existing registration and remove Intune from your phone prior to backup and replacement. The UConn Health Telecommunications Department is here to help. You can contact the Service Desk at extension 4400 by phone for further assistance.