Documentation:

Employee Center IT Service Management Portal

• UConn Health ServiceNow Employee Service Portal Tip Sheet
• UConn Health ServiceNow Employee Service Portal Reference Guide

Incidents Documents

• Incident - Guided Examples
• Incident Deep Dive
• Quick Reference Guide

Requests

• Guided Examples
• Request Deep Dive
• Quick Reference Guide - Request 

Change Requests

• Change - Guided Examples
• Change Lifecycle Deep Dive
• Change Lifecycle
• Change Quick Reference Guide
• Types of Changes

Videos

Platform Navigation

• CDW Platform Navigation Video

ServiceNow Employee Center Portal

• CDW Employee Center Video

Incidents

• Incidents
• Create a New Incident
• Assign or Reassign an Incident
• Locate Assigned Incidents
• Work on an Incident
• Resolve an Incident 

Change Requests

• Change Management
• Create a Normal Change
• Request Approval and Approve a Change
• Locate Assigned Change Records
• Implement and Close the Change
• Create an Emergency Change
• Create a Standard Change