Documentation:

Employee Center IT Service Management Portal

• UConn Health ServiceNow Employee Service Portal Tip Sheet
• UConn Health ServiceNow Employee Service Portal Reference Guide

Incidents Documents

• Incident - Guided Examples
• Incident Deep Dive
• Quick Reference Guide

Requests

• Guided Examples
• Request Deep Dive
• Quick Reference Guide - Request 

Change Requests

• Change - Guided Examples
• Change Lifecycle Deep Dive
• Change Lifecycle
• Change Quick Reference Guide
• Types of Changes

Videos

Platform Navigation

• CDW Platform Navigation Video

ServiceNow Employee Center Portal

• CDW Employee Center Video