Epic Support
For Epic issues, call the
Service Desk at 860-679-4400,
Option 1
Available 24/7

Clinical IT 

The Clinical IT division is the operational home for UConn Health’s integrated electronic health record (EHR) and clinical software systems. Our organization is structured into specialized functional groups to ensure that every aspect of the clinical journey—from scheduling and inpatient care to billing and data analytics—is managed by dedicated subject matter experts.

Our primary focus is to bridge the gap between technical system build and clinical excellence through workflow optimization, project prioritization, and technical integration.

💰 Access & Revenue Cycle

Managing the patient journey from scheduling and registration through billing and identity management.

View Revenue Overview →

🔬 Ancillary Clinical Services

Technical support for Laboratory, Radiology, Cardiology, and specialized 3rd party clinical applications.

View Ancillary Overview →

🩺 Epic Ambulatory & Integration

Supporting outpatient clinics, population health, patient portals, and system interoperability.

View Ambulatory Overview →

🏥 Epic Inpatient Teams

Managing acute care modules, pharmacy, and surgical services.

View Inpatient Overview →

📊 Epic Reporting (Cogito)

Data analytics and reporting services using the Cogito suite to support clinical and operational insights.

View Reporting Overview →

🔒 Epic Security

Maintenance of user access, security templates, and EHR data privacy protocols.

View Security Overview →

🛠️ Epic Training, Quality & PWD

Coordinating system education, quality assurance, and clinical hardware including printers, workstations, and devices.

View Training/PWD Overview →

📱 Mobile Apps & Dictation

Management of mobile clinical tools (Rover, Haiku, Canto) and provider dictation support systems.

View Mobile Overview →
IT Applications Teams